Service
Help & FAQ
Here you will find frequently asked questions – 42 answers in 7 topics.
Didn't find what you were looking for?
We help in person.
- Phone
- +49 531 23544 3000
- haendler@kosatec.de
- Hours
- Mon – Fri: 8 am – 6 pm
Thema
General
3 Fragen
How long has KOSATEC Empowering Global Innovation GmbH been in business?
We at KOSATEC Empowering Global Innovation GmbH have been in business since 1993.
Who can buy from KOSATEC?
Our offer is aimed exclusively at companies, tradespeople, public authorities and freelancers. We do not sell to private customers.
As a full-range distributor in IT distribution, i.e. in wholesale, we supply our business customers across Europe with IT components every day. Our customers include retail chains, online and mail-order retailers, small and medium-sized businesses, system integrators, public-sector clients, mid-sized companies and industry.
As a full-range distributor in IT distribution, i.e. in wholesale, we supply our business customers across Europe with IT components every day. Our customers include retail chains, online and mail-order retailers, small and medium-sized businesses, system integrators, public-sector clients, mid-sized companies and industry.
Why should I buy from KOSATEC?
- Europe-wide shipping
- Reliable and forward-thinking
- IT distribution since 1993
- All relevant carriers and freight forwarders are listed
- Personal contacts
- We keep our delivery promises.
Thema
Shop
7 Fragen
Do I need to create a customer account to make a purchase?
Yes, a customer account is mandatory in order to place an order. Register quickly and free of charge here: click here
Is there a minimum order value?
No. However, we charge a small-quantity surcharge for orders with a goods value below €250.
How can I view my previous orders?
You will find an overview of your previous orders in your customer account. To do so, click on 'My Account' in the top right and then on Orders. Go to order overview
Can multiple users be created per customer account?
Yes, you can create separate sub-accounts for your employees. This way, everyone gets their own login details. Go to users
Can I still change my delivery address / add something / cancel the order after completing it?
Can I still change my delivery address / add something / cancel the order after completing it?click here
Which payment methods are accepted?
We offer you the following payment methods:
- Apple Pay
- Google Pay
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Invoice
- Direct debit (SEPA B2B direct debit)
- Central settlement (Zentralregulierung)
- Payment in advance
Credit card, Apple Pay and Google Pay are processed via our payment service provider Stripe; additional costs and fees may apply, which are displayed at checkout before you complete your order. Some payment methods must first be activated by your Sales Manager. You can find all details under Payment & Shipping.
How can I change my billing address?
This must be changed by the KOSATEC team. Please pass the new billing address on to your Sales Manager.
You can find your Sales Manager's contact details here when you are logged in: click here
You can find your Sales Manager's contact details here when you are logged in: click here
Thema
EDI
10 Fragen
What is EDI for?
EDI is the automated exchange of structured information between business partners via digital interfaces. With EDI, you can digitalise and automate your business.
Which documents can be exchanged via EDI?
- Price list / product catalogue
- Real-time query
- Order
- Order acknowledgement
- Order overview
- Dispatch notification with parcel numbers
- Invoice / credit note
- Serial numbers
Which formats are available for document exchange?
We offer XML (Opentrans), JSON, TXT, CSV, EDIFACT, BMEcat.
If you need an individual solution, please feel free to contact us.
Our EDI interface can be tailored individually to your needs.
If you need an individual solution, please feel free to contact us.
Our EDI interface can be tailored individually to your needs.
Which transmission channels are available?
- HTTP / HTTPS
- FTP / SFTP / FTPS
- AS2
How does the actual connection work?
Standard connection
Orders are placed via the KOSATEC standard XML format. Nothing needs to be approved by KOSATEC for this. As soon as you are ready, you can get started.
Further information can be found here.
As soon as you are registered and have your EDI key, you can get going.
Go to your EDI key
Orders are placed via the KOSATEC standard XML format. Nothing needs to be approved by KOSATEC for this. As soon as you are ready, you can get started.
Further information can be found here.
As soon as you are registered and have your EDI key, you can get going.
Go to your EDI key
Is it possible to query your stock levels and prices live (real-time query)?
Yes, it is. You can query our price and stock level for individual items.
Further information can be found here.
Further information can be found here.
How long does an EDI connection take?
If you are able to adapt to our standard yourself, it is in your hands. You can connect on your own.
For an individual solution, it depends on the complexity and effort involved. With good, fast communication and successful testing, it is usually possible within one to two months.
For an individual solution, it depends on the complexity and effort involved. With good, fast communication and successful testing, it is usually possible within one to two months.
Advantages of an EDI connection? What benefits does an EDI connection offer me?
- Digitalisation of your purchasing processes
- Fewer errors
- Highly up-to-date data
- Reduced workload
- Cost reduction
- Fast transmission times
What costs will I incur?
This service is provided by us for you. That is why it is, of course, free of charge.
Who do I contact if I have questions?
Our EDI onboarding team is here for you.
You can reach us by e-mail at: ecommerce@kosatec.de
You can reach us by e-mail at: ecommerce@kosatec.de
Thema
Price lists
3 Fragen
In which formats are the price lists available?
You can retrieve our price lists in CSV, TXT, XML or BMEcat format.
What does the price list contain?
This text file contains basic item information for our entire product range and your personal purchase prices. Thanks to information such as item description, EAN, manufacturer number, availability or delivery date, this data can be used for automated price and availability information or for integration with your ERP system.
Do I need to be activated for the price list?
You only need a customer account and access to the online shop. Under My Account / E-Services you will find your personal EDI key and corresponding instructions to help you integrate the price lists.
Thema
Product data
8 Fragen
What is the product data?
A text file with additional content data (descriptions and images) for use in online shops.
Would you like to present a larger product range to your customers? Add our product data for 10,000 products to your shop. With the product data, you receive a continuously updated text file containing the basic information from the price list as well as additional content data such as short descriptions, marketing texts, product features and product images for display in online shops.
Would you like to present a larger product range to your customers? Add our product data for 10,000 products to your shop. With the product data, you receive a continuously updated text file containing the basic information from the price list as well as additional content data such as short descriptions, marketing texts, product features and product images for display in online shops.
What is the recommended usage?
- Download the product data and synchronise once a day
- Update prices and stock levels hourly by downloading the price list (smaller file size).
How is the product data activated and how can I order it?
- You will be activated separately for retrieving the product data after ordering.
- The product data costs €25 per month and can be cancelled monthly.
- You can find the order form here.
For which purposes may I use the product data and images?
The ordered licence for the product data applies to one public internet application on a website, which must be specified in this order form. Any further use of the data requires additional licences or written approval from KOSATEC Empowering Global Innovation GmbH.
What is the contract term for the product data?
The contract is concluded for a term of one month and is extended by a further month each time unless it is cancelled at the end of the month.
Is there a demo version?
A demo version of the product data (only available in this format) can be found here: Demo product data
In which file formats is the product data available?
Unlike the price list, the product data is only available as a .txt file!
How do I integrate the product data into my shop/ERP system?
We only provide the product data without support. Unfortunately, we cannot assist you with the integration into your shop/ERP system.
For this, we recommend working with a developer or an agency, or with your IT department.
For this, we recommend working with a developer or an agency, or with your IT department.
Thema
Service / Complaints
5 Fragen
How do I report defective goods?
You can handle defective goods directly through the manufacturer. Go to manufacturer handling
Otherwise, all service orders can be conveniently created and viewed online with us Report defective goods
Otherwise, all service orders can be conveniently created and viewed online with us Report defective goods
All service orders can be conveniently created and viewed online with us
All service orders can be conveniently created and viewed online with us Report incorrect delivery
How do I report transport damage?
How do I report transport damage? Report transport damage
How do I register my warranty extension?
All service orders can be conveniently created and viewed online with us Register warranty extension
Where can I view my open / completed service orders?
At KOSATEC, you can view and create all your service orders online in the shop. Go to Kosatec Service Online
Thema
Shipping
6 Fragen
By what time are orders dispatched at KOSATEC?
All orders received by us by 6 pm are dispatched on the same day.
We accept orders by phone or e-mail until 6 pm.
If you order via EDI or the shop, this is of course possible around the clock.
We accept orders by phone or e-mail until 6 pm.
If you order via EDI or the shop, this is of course possible around the clock.
Which carriers does KOSATEC ship with?
- Trans-o-Flex
- GLS
- DHL
- UPS
- FedEx
- Various freight forwarders on request
Can I also collect my goods directly from KOSATEC? Is there anything I need to bear in mind?
You are welcome to collect your paid goods from us on site at the Braunschweig logistics centre, Monday to Friday from 10:30 am to 12:30 pm. Please note that payment on site is not possible. As soon as the order is ready for collection, we will notify you separately.
Collection for B2B customers
KOSATEC Empowering Global Innovation GmbH
Carl-Miele-Straße 3
38112 Braunschweig
Monday to Friday, 10:30 am – 12:30 pm
Collection for B2B customers
KOSATEC Empowering Global Innovation GmbH
Carl-Miele-Straße 3
38112 Braunschweig
Monday to Friday, 10:30 am – 12:30 pm
How long is the delivery time?
With us, every order placed by 6 pm is dispatched on the same working day! Within Germany, your goods are therefore delivered on the next working day.
Which countries do you deliver to?
- BE - Belgium
- BG - Bulgaria
- DK - Denmark
- DE - Germany
- EE - Estonia
- FI - Finland
- FR - France
- GR - Greece
- GB - United Kingdom
- IE - Ireland
- IT - Italy
- HR - Croatia
- LV - Latvia
- LT - Lithuania
- LU - Luxembourg
- MT - Malta
- NL - Netherlands
- AT - Austria
- PL - Poland
- PT - Portugal
- RO - Romania
- SE - Sweden
- CH - Switzerland
- SK - Slovakia
- SI - Slovenia
- ES - Spain
- CZ - Czech Republic
- HU - Hungary
- CY - Cyprus
Where can I find the tracking information for my order?
You will find the tracking information for your order in your customer account in the shop.
Please proceed as follows: Customer account → Orders → open the desired order
As soon as the tracking data is available and your order has been dispatched, it will be displayed directly in the respective order (as a shipment tracking button).
Go to my orders
Please proceed as follows: Customer account → Orders → open the desired order
As soon as the tracking data is available and your order has been dispatched, it will be displayed directly in the respective order (as a shipment tracking button).
Go to my orders
Personal contact
Your question wasn't answered? We are here for you.
You can reach our sales team Monday to Friday from 8 am to 6 pm – no ticket system, directly with your personal contact.