Here you will find frequently asked questions
General information
We at KOSATEC Computer GmbH have been in business since 1993. In addition to our headquarters in Braunschweig, we have 8 other locations throughout Germany. These include Aachen, Cologne, Linden, Unna, Kassel, Hamburg, Passau, Split (Croatia)
Our offer is aimed exclusively at companies, traders, public authorities and freelancers. We do not sell to private customers.
As a full-range supplier in IT distribution, i.e. wholesale, we supply our commercial customers throughout Europe with IT components on a daily basis. Our customers include area markets, online and mail order retailers, small and medium business customers, system houses, public-sector clients, medium-sized businesses and industry.
As a full-range supplier in IT distribution, i.e. wholesale, we supply our commercial customers throughout Europe with IT components on a daily basis. Our customers include area markets, online and mail order retailers, small and medium business customers, system houses, public-sector clients, medium-sized businesses and industry.
- Ordered today (until 6 pm) - delivered tomorrow
- Europe wide shipping
- Reliable and foresighted
- IT Distribution since 1993
- All relevant carriers and forwarders are listed
- Personal contact persons
- We keep our delivery promises.
Shop
Yes, a customer account is mandatory to place an order. Register now here quickly and free of charge: click here
No. However, we do charge a small quantity surcharge for orders under 250€ value of goods.
You can find an overview of your previous orders in your customer account. Click on 'My account' in the upper right corner and then on Orders.
To the order overview
Yes, you can create different sub-accounts for your employees. This way, everyone gets their own access data.
To the users
Can I still change my delivery address / add something / cancel the order after completing the order?click here
- PayPal
- Instant bank transfer
- SEPA corporate direct debit
- Prepayment
- Invoice
- Cash on delivery
- Central regulation
Some payment methods need to be enabled by your Sales Manager first.
You can find your Sales Manager's contact information here when you are logged in: click here
Dies muss durch das KOSATEC Team geändert werden. Bitte geben Sie die neue Rechnungsadresse an Ihren Sales Manager weiter.
Die Kontaktdaten Ihres Sales Managers können Sie hier finden, wenn Sie eingelogt sind: click here
Die Kontaktdaten Ihres Sales Managers können Sie hier finden, wenn Sie eingelogt sind: click here
EDI
EDI is the automated exchange of structured information between business partners via digital interfaces. With EDI, you can digitize and automate your business.
- Price list / Product catalog
- Real-time query
- Order
- Acknowledgement of receipt
- Order overview
- Shipment notification with package numbers
- Invoice / credit note
- Serial numbers
We offer XML (Opentrans), JSON, TXT, CSV, EDIFACT, BMEcat.
If you need a customized solution, please feel free to contact us.
Our EDI interface can be customized for you.
If you need a customized solution, please feel free to contact us.
Our EDI interface can be customized for you.
- HTTP / HTTPS
- FTP / SFTP / FTPS
- AS2
Standard connection
Bestellung erfolgt über KOSATEC Standard XML Format. Hierbei muss von KOSATEC nichts freigegeben werden. As soon as you are ready to go.
You can find more information here.
Once you are logged in and have your EDI key, you are ready to go.
To your EDI Key
Bestellung erfolgt über KOSATEC Standard XML Format. Hierbei muss von KOSATEC nichts freigegeben werden. As soon as you are ready to go.
You can find more information here.
Once you are logged in and have your EDI key, you are ready to go.
To your EDI Key
Yes, there is. You can check our price and stock on individual items.
You can find more information here.
You can find more information here.
Are you yourself able to adapt to our standard, it is in your hands. You can connect yourself.
With an individual solution it depends on the complexity and the effort. With good and fast communication and successful testing usually possible within one to two months.
With an individual solution it depends on the complexity and the effort. With good and fast communication and successful testing usually possible within one to two months.
- Digitization of your purchasing processes
- Error reduction
- High data actuality
- Reduction of the workload
- Cost reduction
- Fast transmission times
The service is from us for you. Therefore, it is of course free of charge.
Our EDI onboarding team is here for you.
You can reach us at the e-mail: ecommerce@kosatec.de
You can reach us at the e-mail: ecommerce@kosatec.de
Price lists
You can retrieve our price lists in CSV, TXT, XML or BMEcat format.
This text file contains basic article information of our entire product range and your personal purchase prices. With information such as article description, EAN, manufacturer number, availability or delivery date, this data can be used for automated price and availability information or a connection to your ERP system.
All you need is a customer account and access to the online store. At My account / E-Services you will find your personal EDI key and corresponding instructions to help you integrate the price lists.
Article data
A text file with additional content data (descriptions and images) for use in online stores.
You would like to present a larger product range to your customers? Enter our article data of 10,000 products into your store. With the article data you receive a constantly updated text file with the basic information from the price list as well as additional content data such as short descriptions, marketing texts, product features and article images for presentation in online stores.
You would like to present a larger product range to your customers? Enter our article data of 10,000 products into your store. With the article data you receive a constantly updated text file with the basic information from the price list as well as additional content data such as short descriptions, marketing texts, product features and article images for presentation in online stores.
- Download of article data and reconciliation once a day
- Update prices and stocks hourly by downloading the price list (smaller file size).
- For the retrieval of the article data you will be activated separately after ordering.
- The article data costs 25€ per month and can be cancelled monthly.
- You can find the order form here.
The ordered license for the article data is valid for a public internet application on a website to be specified in this order form. Any further use of the data requires additional licenses or written permission from KOSATEC Computer GmbH.
The contract is concluded for a term of one month and is renewed for a further month at a time if it is not terminated at the end of the month.
A demo version of the article data (only available in this format) can be found here: Demo article data
In contrast to the price list, the article data are only available as .txt file!
We only provide the article data without support. Unfortunately, we cannot help you with the integration into your shop/ERP system.
For this, we recommend working with a developer or an agency or your IT department.
For this, we recommend working with a developer or an agency or your IT department.
Service / Complaints
Defective goods can be handled directly through the manufacturer. To the manufacturer processing
Otherwise, all service orders can be conveniently created and viewed online with us Report defective goods
Otherwise, all service orders can be conveniently created and viewed online with us Report defective goods
With us, all service orders can be conveniently created and viewed online Report wrong delivery
How do I report damage in transit? Report transport damage
With us, all service orders can be conveniently created and viewed online Register warranty extension
You can view and create all your service orders online in the store at KOSATEC. To Kosatec Service Online
Shipping
All orders submitted to us by 6pm will be shipped the same day.
Until 6 pm we accept orders by phone or mail.
Should you order via EDI or the store, this is of course possible around the clock.
Until 6 pm we accept orders by phone or mail.
Should you order via EDI or the store, this is of course possible around the clock.
- Trans-o-Flex
- GLS
- DHL
- UPS
- FedEx
- Various forwarding companies on request
You can also pick up your paid goods from Monday to Friday from 10:30 clock to 12:30 clock with us on site in the logistics center Braunschweig. Please note that payment on site is not possible. As soon as the order is ready for pickup, you will be notified separately.
Pickup business for B2B customers
KOSATEC Computer GmbH
Carl-Miele-Straße 3
38112 Braunschweig
Monday to Friday 10:30 to 12:30
Pickup business for B2B customers
KOSATEC Computer GmbH
Carl-Miele-Straße 3
38112 Braunschweig
Monday to Friday 10:30 to 12:30
With us, every order until 6 pm will be shipped on the same business day! Within Germany your goods will be delivered on the next working day.
- BE - Belgium
- BG - Bulgaria
- DK - Denmark
- DE - Germany
- EE - Estonia
- FI - Finland
- FR - France
- GR - Greece
- GB - UK
- IE - Ireland
- IT - Italy
- HR - Croatia
- LV - Latvia
- LT - Lithuania
- LU - Luxembourg
- MT - Malta
- NL - Netherlands
- AT - Austria
- PL - Poland
- PT - Portugal
- RO - Romania
- SE - Sweden
- CH - Switzerland
- SK - Slovakia
- SI - Slovenia
- ES - Spain
- CZ - Czech Republic
- HU - Hungary
- CY - Cyprus
You can view your orders here: Your orders
As soon as your order has been shipped, you can see the corresponding shipping data there in the detailed view of your order.
As soon as your order has been shipped, you can see the corresponding shipping data there in the detailed view of your order.